Online Healthcare Support Services Training & Certification
Online Healthcare Support Services Training That Builds Skilled Frontline Teams
Impact Training Online provides practical, self-paced certification and certificate programs for healthcare support services professionals — patient transport, environmental services, food & nutrition services, and frontline leadership.
Healthcare Support Services Workforce Development
Impact Training Online is a healthcare support services workforce development and certification platform. We train the frontline teams that keep hospitals moving — patient transport, environmental services (EVS), food and nutrition services, and support-services leadership — with practical, field-based online courses created by healthcare operations professionals. Programs are developed with and endorsed by the National Association of Healthcare Transport Management (NAHTM).
Whether you’re a frontline professional earning the Certified Healthcare Transporter (CHT) credential, a supervisor stepping into support-services leadership, or a hospital standardizing training across a department, the platform scales to fit. Individuals enroll in a single certification or certificate program and track progress to completion; organizations license curriculum, onboard entire teams, and measure workforce readiness across every support-services line.
24/7 Access
Self-paced online learning available anytime, from any compatible device.
Healthcare Expertise
Courses designed by healthcare operations professionals.
Practical Training
Field-based education focused on workplace readiness and frontline performance.
Nationwide
Online training for individual learners, hospitals, and health systems across the United States.
WHY IMPACT TRAINING ONLINE
Training That Builds Skills, Confidence, and Long-Term Performance
Impact Training Online delivers healthcare support services training created by professionals who understand hospital operations. Every program is 100% online and self-paced, helping individuals and healthcare organizations build consistent skills without disrupting patient care or work schedules.
Practical, Field-Based Learning
Courses connect instruction to the realities of healthcare support services. Learners build practical knowledge they can apply in patient transport, environmental services, food and nutrition services, and frontline leadership roles.
✓Healthcare support-services readiness
✓Certification and certificate preparation
✓Field-based instruction
Flexible Online Learning
Every program is available online, on demand, and from any device. Frontline professionals can train around shifts, while supervisors and managers can standardize learning across a department.
✓24/7 online access
✓Learn from any device
✓Progress at your own pace
Built for Hospitals and Health Systems
Hospitals and health systems can license curriculum, onboard entire teams, and track completion across patient transport, EVS, food and nutrition services, and support-services leadership.
✓Employee onboarding
✓Leadership development
✓Department-wide learning
Learning That Builds Workforce Readiness
Whether you are entering healthcare, earning a professional credential, or preparing to supervise a frontline team, each program is structured to build confidence, accountability, and workplace readiness.
✓Career-entry preparation
✓Professional development
✓Frontline leadership development
HEALTHCARE SUPPORT SERVICES TRAINING
Support Services Training Pathways
Impact Training Online provides focused online training for the frontline service lines that keep hospitals moving: patient transport, environmental services, food and nutrition services, and frontline leadership.
Patient Transport
Train and certify patient transport professionals—from the Healthcare Patient Transporter (HPT) certificate for new hires to the Certified Healthcare Transporter (CHT) credential.
Explore Patient Transport Training →Environmental Services (EVS)
Practical online training for environmental services technicians and leads—patient-centered service, professional standards, and workplace readiness in healthcare environments.
Explore EVS Training →Food & Nutrition Services
Prepare food and nutrition services workers to deliver safe, effective, professional service in healthcare settings with the Nutrition & Food Services Worker course.
Explore Food & Nutrition Training →Frontline Leadership
Develop supervisors and emerging leaders through the Choices leadership and work-performance series covering ethics, communication, accountability, and decision-making.
Explore Leadership Training →
WHO WE SERVE
Healthcare Support Services Training for Every Career Stage
Programs are designed for frontline healthcare support professionals, supervisors and managers, hospitals and health systems, and people preparing to begin a healthcare career.
Frontline Professionals
Build practical skills for patient transport, environmental services, food and nutrition services, and other essential healthcare support roles.
Explore Healthcare Training →New to Healthcare
Start with structured, accessible training that builds professional expectations, workplace confidence, and readiness for an entry-level healthcare support role.
Explore Entry-Level Training →Supervisors & Managers
Strengthen leadership, coaching, decision-making, accountability, employee engagement, and team performance through practical leadership development programs.
Browse Leadership Courses →Healthcare Organizations
License curriculum, onboard entire departments, standardize expectations, and track completion across healthcare support-services teams.
Talk With Our Team →
BUILT BY HEALTHCARE OPERATIONS PROFESSIONALS
Meet Our Team
Built by Professionals. Led by Experience.
Impact Training Online courses are created by healthcare operations professionals who understand the demands placed on support-services teams. Programs emphasize practical application, professional standards, and measurable workplace performance.
Our instructors bring decades of experience in patient transport, environmental services, food and nutrition services, workforce development, and frontline leadership into every course.
Industry Professionals
Learn from experts with decades of practical experience.
Real-World Learning
Training focused on workplace application and measurable performance.
Current Best Practices
Content continually refined to reflect evolving workforce needs.
Career-Focused Education
Helping professionals build confidence and advance their careers.
FEATURED CERTIFICATIONS & CERTIFICATE PROGRAMS
Browse All Courses
Featured Certifications & Certificate Programs
Explore online certification and certificate programs created for healthcare support services professionals, supervisors, and frontline leaders.
Healthcare
Healthcare Patient Transporter (HPT)
Develop the essential knowledge and technical skills required to begin a successful career in patient transportation through a structured online certificate program.
Explore HPT Program →
Certification
Certified Healthcare Transporter (CHT)
Certified Healthcare Transporter (CHT)—a professional patient-transport credential. Credentialing managed by Impact Training Company; curriculum developed with and endorsed by NAHTM.
Learn About the CHT Program →
Leadership
Choices Leadership Series
Build stronger leadership, workplace ethics, communication, emotional intelligence, and decision-making skills through practical professional development courses.
Explore the Choices Series →
Healthcare
Nutrition & Food Services Worker
Gain the knowledge and practical skills needed to deliver safe, effective, and professional nutrition and food service support within healthcare environments.
Explore Food & Nutrition Training →
Trusted Professional Collaboration
Developed With & Endorsed by NAHTM
Programs developed with and endorsed by the National Association of Healthcare Transport Management (NAHTM).
Healthcare transport expertise
Field-based curriculum
Professional standards
HOW ONLINE LEARNING WORKS
A Simple Path to Professional Growth
Every program is 100% online and self-paced. Individuals can enroll directly, while healthcare organizations can assign training to entire teams and track progress to completion.
Step 1
Choose Your Course
Browse our online training catalog and select the learning program that aligns with your career goals or organizational needs.
Step 2
Learn Anytime
Access your training online from your computer, tablet, or mobile device and complete lessons on your own schedule.
Step 3
Build Practical Skills
Complete engaging lessons designed to strengthen workplace knowledge, technical expertise, leadership, and professional performance.
Step 4
Earn Your Certificate
Successfully complete your learning program and receive recognition for your achievement where applicable.
Step 5
Apply Your Knowledge
Use your new skills to improve workplace performance, improve frontline performance and contribute more effectively within your healthcare support-services team.
SUCCESS STORIES
What Our Learners Say
Learners and healthcare leaders describe practical training that strengthens confidence, professional standards, and readiness across patient transport and other support-services roles.
“
★★★★★
Impact Training's training certification has changed my life.
BH
Brandon Hardison
Patient Transport SupervisorOrlando Health
“
★★★★★
Impact Training's Certified Healthcare Transporter Program is perfect for entry-level employees who may not have attended college to gain the level of education and skills required to be successful in today's workforce.
CW
Chester Wortham
Director of Patient TransportThe Johns Hopkins Hospital
“
★★★★★
I learned a lot and now feel ready to implement these techniques into my organization. I would recommend it to other organizations.
JL
John Larson
Training Participant“
★★★★★
It was an excellent training program, and I am very pleased. The instructors were very knowledgeable, and the content was relevant to our industry.
JK
Jena Karlis
Course Participant
MEET OUR EXPERTS
Built by Professionals.
Built by Professionals.
Led by Experience.
Impact Training Online is led by professionals with decades of experience in healthcare operations, support-services leadership, curriculum development, organizational performance, and frontline workforce education.
Donald Sipp
Founder
Healthcare operations leader, author, consultant, and workforce development expert with more than 25 years of experience helping organizations improve operational performance.
Alicia Ellis
Senior Trainer
Experienced healthcare operations leader specializing in environmental services, patient transport, food services, workforce development, and frontline leadership.
Ruthann Walsh
Co-Founder
Workforce development consultant with decades of experience creating training systems, organizational development programs, and leadership initiatives.
Jorie W. Philippi
Co-Founder
National training and curriculum design expert with more than 30 years of experience developing learning systems for organizations across the United States.
Answers for Learners and Organizations
Frequently Asked Questions
What is Impact Training Online?
Impact Training Online is a healthcare support services training and certification platform. We provide self-paced online courses for patient transport, environmental services (EVS), food & nutrition services, and frontline leadership teams.
What is the Certified Healthcare Transporter (CHT) credential?
The CHT is a professional patient-transport credential. Credentialing is managed by Impact Training Company, and the curriculum is developed with and endorsed by the National Association of Healthcare Transport Management (NAHTM).
Are the courses self-paced?
Yes. Every program is 100% online and self-paced, available 24/7 from any device, so learners can complete training without interrupting work schedules.
Who are the programs for?
Programs are for frontline healthcare support professionals, supervisors and managers, and people starting a healthcare career. Individuals enroll directly; hospitals and health systems can train entire departments.
Can hospitals train whole teams?
Yes. Organizations can license curriculum, onboard entire teams, and track completion and readiness across every support-services line. Contact us to set up team training.
START TODAY
Start Training Today
Choose a healthcare support services certification or certificate program for yourself, or contact our team to standardize training across a hospital department or health system.