Refund Policy

Last updated October 10, 2026

ImpactTrainingOnline.com sells online courses and exams, which are digital products you can start using right away. This policy explains when you can get a refund. It is offered by Impact Training LLC, doing business as Impact Training Company.

Online courses

You can get a full refund within 14 days of purchase if all three of these are true:

  • You have completed less than 25 percent of the course lessons.
  • You have not attempted the course final exam.
  • No certificate or credential has been issued for the course.

Once you attempt the final exam or a certificate is issued, the course cannot be refunded, because your credential and any continuing education (CE) hours have already been awarded.

CHT-1 Credential Submission

The CHT-1 Credential Submission fee can be refunded within 30 days of purchase if you have not uploaded your records. Once you submit your records for review, it cannot be refunded.

Hospital and group purchases

For orders placed by an organization, including purchase orders:

  • Unused seats can be refunded within 30 days of purchase.
  • A seat that a learner has started cannot be refunded, but it can be moved to another employee who has not started the course. Email us with the name and email address of the new learner.

Free courses

Free courses, such as the DISC Behavioral Style Profile, have no charge, so there is nothing to refund.

If you cannot access your course

If a technical problem on our side keeps you from using a course you paid for and we cannot fix it within 5 business days of your report, you will receive a full refund, whatever the other terms above say.

How to request a refund

Email info@ImpactTrainingCompany.com with your order number and the email address on your account. Approved refunds go back to your original payment method within 10 business days. When a course is refunded, access to it ends.

Workbooks and live classes

Printed workbooks and live CHTI instructor classes are sold through ImpactTrainingCompany.com and follow its Refund and Cancellation Policy. Workbooks are printed to order and are not refundable; if a book arrives damaged, send photos and we will ship a replacement.

Questions

If you are not sure whether your purchase qualifies, email info@ImpactTrainingCompany.com before you start the course and we will be glad to help.