Inside the Hospital: Orientation and Patient Flow for Support Staff

About this course

Every hospital job starts the same way: you walk into a building with dozens of units, hundreds of people and its own language, and you are expected to keep up from day one. Most new support staff learn it by getting lost, asking the wrong person and watching a bed sit empty without knowing why.

Inside the Hospital gives you that orientation before your first shift, or in your first weeks. You learn how a hospital is organized, who does what, how patients and transport requests move, why a few minutes in one department can hold up a bed for an emergency patient, and how to handle door signs, emergency codes, elevators, clean and dirty areas, belongings and equipment.

It is written for patient transport first, with examples for EVS, linen, food and nutrition, security, unit clerks and supply. Ideas on patient flow come from When Beds Don't Move by Donald Sipp, an Amazon #1 Best Seller in Hospital Administration and Care. You do not need the book.

What is inside

• 13 lessons in five topics, plus a practice lab: a full shift in eight scenarios
• A short practice quiz after each lesson, with unlimited tries
• Module exam: 20 questions drawn from a larger bank, 80 percent to pass, 3 attempts
• Three job aids: Hospital Field Card, Transport Request Lifecycle, New Hire Orientation Checklist
• Certificate of completion

Part of HPT Complete

This course is Module 3 of HPT Complete, the online patient transporter certificate program. Buy it on its own now, and the full $59 is credited if you upgrade to HPT Complete later.

Knowledge training only. This certificate recognizes completion of technical knowledge training. Hands-on competency is verified by the employer. It does not replace your hospital's orientation, competency checks or policies.