Service Excellence and HCAHPS: The Transporter’s Impact (CHT-CE-10)

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About Course

One of 30 ITC Continuing Education modules. See every module, the CE Access passes and how hours reach your record.

How transporter behavior lands in the survey scores the hospital is measured on.

Professional development for transporters. Carries 1 CE hour toward the optional CHT CE Active notation. It carries no CE toward CHTI or CPTMP renewal. Hours post when you pass the end-of-module assessment.

One self-paced module with worked scenarios, the tools it refers to, and an applied activity at the end. Then a 15-question assessment drawn at random from a 30-question bank: pass with 11 of 15 correct. You get three attempts, each retake shows a different set, and every answer comes with an explanation.

See every module, the CE rules and how hours reach your record on the Continuing Education page.

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What Will You Learn?

  • Explain what HCAHPS measures and how the Value-Based Purchasing withhold works.
  • Name the domains transport affects most directly and say why.
  • Apply ENTER to a routine transport, out loud, in the patient’s words rather than yours.
  • Use a service recovery sequence when a patient raises a complaint during transport.
  • Explain top-box scoring and why "usually" is not a passing answer.
  • Use ENTER and service recovery in your own words on real transports, including the overnight and discharge trips that weigh most.

Course Content

Module

  • Service Excellence and HCAHPS: The Transporter’s Impact

Assessment

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