Healthcare Security Officer: High-Risk Areas and Special Patients

Categories: Hospital Security
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About Course

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This course is part of Healthcare Security Officer Complete

The full online certificate program: Technical Skills, Strategic Skill Building, Advanced Response, High-Risk Areas and Special Patients, and Interview Prep, with a cumulative final exam and a program certificate. About 32 hours.

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About this course

New hospital security officers are often posted first where the risk is highest: the emergency department entrance, a behavioral health hallway, a patient brought in by police. And every officer answers fire alarms, bomb threats and people found down in the parking lot. This course covers the rules and the officer’s role in each of those places, so you know what to do, what not to do, and who to call.

It is written by Impact Training Company from public standards: CMS rules for restraint and seclusion and for EMTALA, HIPAA rules on law enforcement requests, The Joint Commission, NFPA 101 life safety, OSHA, CISA bomb threat guidance, SAMHSA and FDA naloxone guidance, the American College of Surgeons Stop the Bleed program, and IAHSS guidelines.

How it works

  • 7 lessons plus a one-night practice lab on the ED post, with composite hospital scenarios
  • A 5-question practice quiz after each lesson, unlimited tries
  • Final exam: 40 questions from a bank of 105, 80 percent to pass, 3 attempts
  • High-Risk Areas Quick Reference Cards you can download and keep
  • Certificate of completion

Where it fits

This is the fourth course in the officer track of Healthcare Security Officer Complete, after Technical Skills, Strategic Skill Building and Advanced Response. It can also be taken alone. Technical Skills is recommended first.

What this course is, and is not

This is knowledge training. It teaches no physical techniques, restraint holds or tactics. It does not replace a state security officer license where one is required, employer training, use-of-force or weapons qualification, restraint training, a BLS card, naloxone training or a Stop the Bleed course. It is not legal advice; your hospital’s plans, state law and policy govern your authority.

This certificate recognizes completion of knowledge training. On-the-job performance is verified by the employer.

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What Will You Learn?

  • Run the ED post: layered security, weapons screening and the waiting room, without ever delaying emergency care
  • Support behavioral health patients: patient watch, belongings and ligature risks, and the line between leaving AMA and a legal hold
  • Know the CMS restraint and seclusion rules and security's support role
  • Support a patient in law enforcement custody without taking over custody or oversharing information
  • Answer a fire alarm with RACE, defend in place, and meet the fire department
  • Handle a bomb threat call and a suspicious item the way CISA guidance teaches
  • Respond to an overdose, severe bleeding or a person down on the grounds within your role

Course Content

Start Here
How the course works and your quick reference cards.

  • Welcome and How This Course Works

Part 1: The Emergency Department and Behavioral Health
The ED post, behavioral health patients, and restraint and seclusion.

Part 2: Special Patients
Patients in law enforcement custody.

Part 3: Life Safety on the Grounds
Fire alarms, bomb threats and suspicious items, and emergencies on the grounds.

Part 4: Practice Lab and Final Exam
One weekend night on the ED post, then the final exam.

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