Strategic Skill Building for Nutrition and Food Services (SSB-2)

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About Course

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This course is part of Food and Nutrition Services Complete

The full online certificate program: Nutrition/Food Services Worker, Patient Dining Technician, Nutrition Support Assistant, Strategic Skill Building, and Interview Prep, with a cumulative final exam and a program certificate. About 30 hours.

Already bought one of these courses? What you paid is credited automatically at checkout when you are logged in. Training a team? Packs for this course only: 10 seats ($1,399) or 25 seats ($2,999). Department packs of 10 and 25 seats for the full program are on the program page.

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About this course

Most food and nutrition training teaches you what to do. This course builds the thinking behind doing it well on a hard day: setting goals you will actually reach, remembering what matters when you are interrupted, writing notes and hand-offs the next shift can act on, talking with patients, coworkers and nurses so the message lands, speaking up when something is wrong, turning a meal complaint around with five clear steps, and solving problems so they stay solved.

It is built from Impact Training Company’s 2027 Strategic Skill Building for Nutrition and Food Services curriculum (SSB-2), Modules 1 to 3, and draws on the FDA Food Code (2022 and 2026), HACCP principles, The Joint Commission’s National Performance Goals, the HIPAA Privacy Rule, AHRQ TeamSTEPPS and the IHI Model for Improvement.

How it works

  • 12 lessons plus a one-shift practice lab, with real hospital food and nutrition scenarios
  • An 8-question practice quiz after each lesson, unlimited tries
  • Final quiz: 25 questions from a bank of 48, 80 percent to pass, 3 attempts
  • Certificate of completion

Where it fits

This is the strategic skills course in the ITC food and nutrition sequence. It pairs with Nutrition/Food Services Worker, Patient Dining Technician 2027 and Nutrition Support Assistant 2027. Food Service Leadership 2027 is the natural next step for future leads.

Included job aid: the Strategic Skills Pocket Card, a printable one-page reference for goals, memory, hand-offs, speaking up, service recovery and problem solving. Download it inside the course.

What this course is, and is not

This is knowledge training. It does not replace your hospital’s orientation, policies or the competency sign-off your supervisor does on the job. When this course and your hospital’s policy differ, follow your policy.

This course earns an ITC certificate of completion. It is not a food handler card, a food protection manager certificate, or the CDM/CFPP or NDTR credential, and it does not promise a job or a raise.

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What Will You Learn?

  • Set SMART training goals and rate your own performance with evidence
  • Use thinking tools and memory methods that hold up on a busy shift
  • Write notes and give hand-offs the next shift can act on without calling you
  • Communicate clearly with coworkers, and flex to different styles and cultures
  • Speak up about a safety concern with the CUS steps, even to someone senior
  • Turn a meal complaint around with the five service recovery steps
  • Find the right information fast and read procedures for their critical limits
  • Find root causes and run small PDSA improvement cycles

Course Content

Start Here

  • Welcome and How This Course Works

Part 1: Learning Your Self

Part 2: Communicating Strategically

Part 3: Solving Problems Strategically

Part 4: Practice and Final

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