The 60-Second Encounter
One patient communication method for every person who walks into a patient room, in three editions built around the survey questions each team actually touches. Self-paced, about 2 hours, with a certificate.
Same ENTER method. Built for your team's work.
Support Services
- The cleanliness, restfulness, courtesy and meal questions your visits affect
- Three Touches a Day for EVS and the tray pass for Food and Nutrition
- A section for every support department
Clinical Support
- The bathroom help and help-as-soon-as-needed questions
- The call light loop, rounding, and dignity during personal care, draws and tests
- A section for every clinical support role
Behavioral Health
- Built on the CMS PIX survey, which names Counselors/Technicians by title
- Calm person-first words, safety checks with dignity, early signs, confidentiality
- A section for every behavioral health role
Match the edition to the job
| If your team... | Choose |
|---|---|
| Cleans rooms, delivers trays, moves patients, fixes equipment, guards the door, registers patients, or works the unit desk | Support Services |
| Gives hands-on care or tests at the bedside: CNAs, PCTs, techs, sitters, phlebotomy, rehab aides | Clinical Support |
| Works on an inpatient psychiatric or behavioral health unit, or with psychiatric patients in the ED | Behavioral Health |
| Is a mix of the above | One edition per group; each pack covers one edition |
Built to be used on the next shift
10 to 11 lessons plus a practice lesson with 8 shift scenarios, a Your Turn activity in every lesson, diagrams and short animations.
The exact patient survey questions each team affects, explained in plain words, with field data.
ENTER Pocket Card, Supervisor 5-Minute Huddle Guide, and Encounter Observation Sheet, ready to print.
20-question final assessment, 80 percent to pass, and a certificate of completion.
Department packs
Assign seats, staff finish in about two hours, and leads start the four-week huddle plan the next week.
| Edition | Up to 10$249 | Up to 25$549 | Up to 50$899 |
|---|---|---|---|
| Support Services | Add to cart | Add to cart | Add to cart |
| Clinical Support | Add to cart | Add to cart | Add to cart |
| Behavioral Health | Add to cart | Add to cart | Add to cart |
Pack terms: seats do not expire and can be reassigned, lifetime access to the current edition, and supervisors get a completion and score report from Impact Training Company on request. After checkout, reply to the order email with your team's names and work emails and we enroll them within one business day.
Before you buy
Does it carry CE credit?
No. Each edition is professional development with a certificate of completion.
Will it raise our HCAHPS, Press Ganey or PIX scores?
No course can promise a score. Each edition builds the frontline habits behind the survey questions that team affects.
Does it replace our service standards or scripts?
No. It works with them. Every lesson tells learners to follow their hospital's policy, products and scripts first.
Does it teach clinical tasks or physical intervention?
No. These are patient experience courses. They teach what to say and how to close the loop while team members do the work their hospital trained them for.
Can I see who finished?
Yes. Department pack buyers can request a completion and score report at any time.
HCAHPS and PIX are Centers for Medicare and Medicaid Services surveys. Press Ganey and NRC Health are trademarks of their owners. Impact Training Company is not affiliated with or endorsed by CMS or any survey company, and no specific score change is promised.