About Course
Learn to use all the related tools, walk into a job and be a rockstar from day one. The skill you need to become a real professional. Learn the tools used by the world’s top professionals. Boost your confidence, master the field.
Course Content
Introduction
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Understanding Choices
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Factors Influencing Decision Making
1st Choices
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Goals of Instruction
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Summary
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Objectives
Belief Systems & Values
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Key Concepts
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Belief and System Values
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What are values?
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Where do values come from?
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Two kinds of values
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Tips and Techniques
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Working Example
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Values at Work
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Pin-Point Review
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Mind-Mapping
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How to make a mind-map
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Sample mind-map
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Summary
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Taking It with You
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Quick discussion starters
Attitude and Behavioral Styles
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Key Concepts
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Attitude and Behavioral Styles
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What are attitudes?
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How do attitudes develop?
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Different strokes for different folks
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Tips and Techniques
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What are your preferred behavioral styles?
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Working Example
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Behavioral Styles at Work
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Pin-Point Review
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Summary
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Taking It with You
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Think about it
Motivation and Goals
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Key Concepts
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Motivation and Goals
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How do your attitudes affect your goals?
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What’s your price?
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Getting to know yourself and others
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Think about It
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Behavioral Style Motivators
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How you can motivate yourself
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TRY IT!
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Some more failure-fighting thoughts
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Tips and Techniques
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Choosing your goals
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Dreaming and Scheming
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Working Example
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Motivation and Goals at Work
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Pin-Point Review
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Summary
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Taking It with you
Matching Personal Ethics to Company Ethics
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What do employers want?
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Your personal code of ethics
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Finding a match
Adapting to Change
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Key Concepts
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Adapting to Change
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Things were different then
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Change is everywhere
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Tips and Techniques
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Dealing with change
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Strategies to use to assist with changes
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Working Example
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Change at Work
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Pin-Point Review
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Summary
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Taking It with You
Dealing with Stress
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Key Concepts
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Dealing with Stress
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What’s your stress level?
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The Quickest Stress Level Indicator Quiz
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What causes stress? What does stress cause?
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How do you spell R-E-L-I-E-F?
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Stress-Busters
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Tips and Techniques
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First things first
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Working Example
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Prioritizing at Work
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Pin-Point Review
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Summary
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Taking It with You
Mindfulness (Focusing Attention)
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Key Concepts
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Mindfulness
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That perfect time
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Getting rid of mental clutter
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Look around
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Attention-assisting environments
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Turn your brain into a “mental magnet”
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Tips and Techniques
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Developing focusing habits
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Visualize and TRY IT!
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Take action now and TRY IT!
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Pick a place and TRY IT!
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Write it down and TRY IT!
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Recapping and TRY IT!
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Working Example
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Mindfulness at Work
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Pin-Point Review
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Summary
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Taking It with You
Customer Service
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Key Concepts
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Customer Service
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The Golden Rule
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Who’s the customer?
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Customer service and the dollar cycle
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Tips and Techniques
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Values and customer service
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Working Example
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Customer Service at Work
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Pin-Point Review
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Summary
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Taking It with You
Innovative Thinking
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Key Concepts
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Innovative Thinking
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Being aware of habits
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Boxed-in thinking
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Getting out of the box
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Tips and Techniques
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Putting innovative thinking power to work
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Working Example
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Innovative Thinking at Work
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Pin-Point Review
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Summary
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Taking It with You
Conflict Resolution
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Key Concepts
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Conflict Resolution
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“People problems” and how they grow
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Levels of conflict
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Reacting to conflict
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Tips and Techniques
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Satisfaction guaranteed!
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Problem ownership
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Flow-charting the Conflict and TRY IT!
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Separating Fact from Opinion and TRY IT!
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Communicating with “I” messages and TRY IT!
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Reaching Understanding
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Working Example
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Conflict Resolution at Work
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Pin-Point Review
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Summary
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Taking It with You
Section IV: Putting It All Together
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Key Concepts
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Think about It
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Case Study #1: Choosing for Myself
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Case Study #2: Choosing in My Environment
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Case Study #3: Choosing during Interactions with Employers, Co-Workers, and Others
Section V: Resources
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Choosing and Using a Partner or Mentor
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Guidelines for Mentor/Partner Ratings of Learning Progress
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Creating Personal Connections
1st Choices Mastery Test
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1st Choices Mastery Exam
1st Choices Answer Key
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Section I: Choosing for Myself
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Beliefs and Values
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Attitudes and Behavioral Styles
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Motivation and Goals
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Matching Personal Ethics to Company Ethics
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Section II: Choosing in My Environment
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Adapting to Change
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Dealing with Stress
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Mindfulness (Focusing Attention)
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Section III: Choosing during Interactions with Employers, Co-Workers, and Others
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Customer Service
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Innovative Thinking
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Conflict Resolution
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Section IV: Putting It All Together
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Case Study #1
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Case Study #2
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Case Study #3
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1st Choices Mastery Test Scoring
You Have the Right to Make Choices
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About this Module
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You Have the Right to Make Choices
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Introduction of Concept
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Direct Instruction
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Self-Esteem: Belonging, Having Worth, Having Power
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Self-rating scales
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TRY IT! Reasons for bad feelings
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Roles and Goals
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Think about It
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Building Self-Image
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Networking
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Controlling the Future
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Guided Practice
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Feedback
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Applied Practice
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Self-Esteem at Work
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Closure
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AARs
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Answer Key for this Module
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The Most Important Thing Activity Page
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You Have the Right to Make Choices Post Test
Choices for Freedom from Work-Disruptive Behavior
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About this Module
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Choices for Freedom from Working-Disruptive Behavior
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Introduction of Concept
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Direct Instruction
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Mental energy flow and blockages
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TRY IT! Quick stress check
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Understanding the Connection between Choices and Job Performance
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TRY IT! Identifying stress release strategies
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Understanding mental energy blockages
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Easy and difficult decisions
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Digging deeper into values
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TRY IT! Actions speak louder than words
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Guided Practice
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Feedback
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Applied Practice
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Choices at Work
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Closure
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Answer Key for this Module
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Freedom for Workplace Disruptive Behavior Post Test
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A few final thoughts
Choices for Courtesy
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About this Module
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Choices for Courtesy
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Introduction of Concept
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Direct Instruction
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Courtesy and the self-respect of others
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Dimensions of courtesy
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Taking responsibility for personal behavior
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The FIX listening strategy
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Using Body Language to Show Courtesy
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Communicating courtesy verbally
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TRY IT! Open-ended question
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TRY IT! Re-phrasing
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TRY IT! Boosters
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TRY IT! Buffers
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Guided Practice
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Feedback
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Applied Practice
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Courtesy at Work
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Closure
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Courtesy behaviors self-rating sheet
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Answer Key for this Module
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Courtesy Post Test
Choices for Emotional Maturity
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About this Module
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Choice for Emotional Maturity
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Introduction of Concept
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Direct Instruction
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Measurement of Age
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Are you growing up or just getting older?
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Predicting the Future
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TRY IT! What could happen next?
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TRY IT! Recognizing alternate conditions
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Traveling in front of yourself
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Developing a personal response action plan
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Response behavior choices
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Being a true team player
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Guided Practice
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Feedback
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Applied Practice
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If-Then at Work
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Closure
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Passive, Aggressive, Assertive
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Answer Key for this Module
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Emotional Maturity Post Test
Choices for Conscientiousness
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About this Module
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Choice for Conscientiousness
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Introduction of Concept
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Direct Instruction
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Levels of Conscientiousness
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Things that can interfere with conscientiousness
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Forgetfulness
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Laziness
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Distractions
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Procrastination
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Details, details
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Think about It
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How much conscientiousness is enough?
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Balancing the use of conscientiousness
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Monitoring yourself for conscientiousness: COPs
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Guided Practice
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Feedback
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Applied Practice
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Expectations and needs: Company, Others, Personal
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Closure
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Conscientious behavior choices
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Answer Key for this Module
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Conscientiousness Post Test
Choices for Trustworthiness
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About this Module
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Choice for Trustworthiness
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Introduction of Concept
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Direct Instruction
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Children’s stories and trustworthiness
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Recognizing causes and effects
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Excitement
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Revenge
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Fear
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Self-Protection
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Wanting to look good
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Some common behaviors dishonest workers choose
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Charting a pathway to trustworthy behavior
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Guided Practice
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Think about It
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Feedback
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Applied Practice
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Situations, Possible Actions, Predicted Results at Work
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Closure
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Rapid Review
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Answer Key for this Module
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Trustworthiness Post Test
Choices for Long-Term Job Commitment
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About this Module
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Choices for Long-Term Job Commitment
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Introduction of Concept
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Direct Instruction
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Understanding why people usually quit their jobs
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Starting a job and getting married
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Making a commitment
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Stress from outside of work
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Suggestions for back-up plans for getting to work
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Stress from inside the workplace
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Possible workplace stress makers and solutions
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Stress from working that becomes too much
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Do you really want to quit?
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Tell your boss that you are leaving
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Say when you will be leaving the job
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Say something positive about the company
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Guided Practice
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Feedback
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Applied Practice
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Who quits jobs and how they quit
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Closure
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I Have a Dream
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Answer Key for this Module
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Long-Term Job Commitment Post Test
Choices for Safe Job Performance
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About this Module
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Choices for Safe Job Performance
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Introduction of Concept
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Direct Instruction
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Do you know any of these people?
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Can you name that problem?
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What do you say?
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TRY IT!
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Tell the right person
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Focus on things, not people
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Summarize the information
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The 3-D Approach for being ACCIDENT-PROOF
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Be Dependable
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See Differences
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Act Direct
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Guided Practice
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Safety at Work
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Feedback
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Applied Practice
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More Safety at Work- three case studies
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Closure
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Tips for Safe Behavior Choices
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Answer Key for this Module
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Safe Job Performance Post Test
CHOICES Mastery Certification Check List
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Some final thoughts
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